Dear Friend,
We sincerely apologize for the unpleasant shopping experience and the logistics delay you have encountered.
Your delivery address is in Peru. Recently, the local customs has adjusted the clearance process for imported electronic devices. Meanwhile, the last-mile carrier Serpost is facing a surge in orders (over 50% increase) during the peak season, which has led to delays in package delivery. We have urgently requested the carrier to prioritize your delivery. Currently, the package is in the 'Local carrier on the way' status (the latest tracking information shows it was on its way to the destination on November 17th) and is expected to be delivered shortly.
For your VXDIAG VCX NANO, we promise to provide exclusive software activation guidance as soon as the package is delivered to ensure you can use the device smoothly. If you have any other questions or need further assistance, please feel free to contact us at any time, and we will do our best to help.
Once again, we apologize for the logistics delay and appreciate your understanding and patience.
Best regards,
November 19 Update: Your package has been successfully delivered. Please feel free to contact us if you have any other questions.